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Position Summary
Posted December 19, 2024
Full-Time
Salary
The Salesforce Support and Training Specialist is often the first line of support for users of the system, offering highly responsive, readily available support as well as organizing and running both formal and informal trainings for existing and new users. Through these interactions, the Support and Training Specialist stays abreast of user needs in a detailed way, bringing those needs back to the CRM team, QA-ing features and fixes, and overall being a positive and productive presence to help ensure staff are getting ever-increasing satisfaction and value from the organization’s CRM systems.
Note that this position does not necessarily require back-end Salesforce Administration skills. Rather it requires expertise in the range of Salesforce’s front-end capabilities—in other words as a skilled Salesforce user—and in supporting colleagues to use the CRM at a high level of sophistication.
The ideal candidate for this role is:
This is a role on a highly ambitious team, but it is also a rare opportunity to work in a well-supported environment on a highly functional CRM Team. You will receive extensive support and mentorship from both the CRM Platform Manager as your direct manager as well as from our partners at The Build Tank. More info on this team approach to technology platform management is outlined in this recommended reading: buildtank.com/resourcing-product-team-white-paper
$70,000-$80,000
Benefits include health (including EAP services), dental insurance, flexible spending account, 403(b) retirement plan, and commuter benefits.
The advertised pay rate is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
How to Apply
Due to the volume of submissions from job applicants, we are only able to follow up with candidates who we believe are a strong match to the requirements of the position as advertised. Thank you for your interest in working at AILEY.
Applications will not be considered without these items. No phone calls, please.
Equal Opportunity Employer
Alvin Ailey Dance Foundation is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, creed, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship status, or any other protected characteristic as established by law.